Privacy Policy

Last updated: 22 September 2026

ProQAWays (“we”, “us”) provides outsourced business services from Office 202, 2nd Floor, Noor Estate, Shahrah e Faisal, Karachi, Pakistan. This policy explains how we handle personal information in two different situations, because our obligations differ between them:

• Information we decide about (we are the controller) — enquiries from this website, correspondence, and the records we keep about our own clients and staff.
• Information we handle for a client (we are the processor) — the customer records, invoices, tickets, candidate files, databases and accounts we work on while delivering outsourcing, bookkeeping, support, back-office, development, QA, reputation or marketing services. That data belongs to the client. We act on their written instructions, and their own privacy policy governs it.

Information we collect from this website

• What you send us. The contact form asks for your name, email, phone number, company, the service you are interested in, and your message. Email, phone and WhatsApp messages reach us with whatever you include in them.
• Technical information. Our host records standard server data such as IP address, browser type, and pages requested, to keep the site running and secure.

We do not ask for payment card details, passwords, national identity numbers or identity documents through this website. Please do not send them to us by email or WhatsApp either.

Why we use it and on what basis

• To reply to your enquiry, prepare a scope and quote, and carry out any engagement you sign — because it is necessary to take steps at your request and to perform our contract with you.
• To keep records of our correspondence, invoices and engagements — because we have a legitimate interest in running the business and legal obligations to meet.
• To meet tax, accounting and other legal requirements in Pakistan.

We do not sell personal information, and we do not add you to a marketing list because you sent an enquiry.

Data we process for clients

Delivering our services means our staff often work inside systems the client owns — helpdesks, accounting software, CRMs, email inboxes, databases, ad accounts and code repositories. When that happens:

• We process that data only to deliver the agreed service, on the client’s documented instructions.
• Access is limited to the staff assigned to that engagement, and it is removed when they leave the engagement or the engagement ends.
• Our staff are bound by confidentiality obligations, and we will sign an NDA or a data-processing agreement before scoping if the client wants one.
• We do not use a client’s data for our own purposes, to train our own products, or to service another client.
• We do not decide how long that data is kept — the client does. If you are a customer of one of our clients and want your data removed, see our Data Deletion Policy: we will pass the request to the client, who decides.

Who else sees it

We use a small number of service providers who process data on our behalf:

• Our contact-form provider, which delivers website enquiries to our inbox.
• Our email and hosting providers, which store correspondence and serve this website.
• Google Maps, which loads the map on our contact page — Google may set cookies and receive your IP address when that map loads.
• Software the client asks us to work in, during an engagement. Those accounts are the client’s, and their agreements with those vendors apply.

We may also disclose information where the law requires it. We do not sell or rent personal information to anyone.

Where data is handled

Our team works from Pakistan, so if you are outside Pakistan, information you send us is handled there. Where a client needs data to stay in a particular country or system, we agree that in writing before the engagement starts.

Cookies

This website sets no advertising or analytics cookies of its own. Embedded third-party content, such as the Google Map on the contact page, may set its own. You can block or delete cookies in your browser settings.

How long we keep it

• Website enquiries that do not become engagements: up to 24 months, then deleted.
• Client engagement records: for the length of the engagement and as long afterwards as tax, accounting and contractual obligations require.
• Data we process for a client: for as long as the client instructs. At the end of an engagement we return or delete it on their instruction, apart from copies held in routine backups, which are overwritten on our normal backup cycle.

Keeping it secure

Access is granted on a need-to-know basis and removed when it is no longer needed. Staff sign confidentiality undertakings, and engagement-specific security measures (restricted logins, VPN, device rules, named-user access) are agreed in the scope where the work calls for them. No system is perfectly secure, so please do not send confidential business information through the website form — ask us for an NDA and we will agree a secure channel.

If a breach affects your information, we will tell you and any affected client without undue delay, along with what happened and what we are doing about it.

Your choices

You can ask us to give you a copy of what we hold about you, correct it, stop using it, or delete it. Email info@proqaways.com or follow our Data Deletion Policy. We respond within 30 days. If your request concerns data we hold for a client, we will forward it to that client and tell you we have done so.

Children

Our services are sold to businesses and this website is not directed at children. We do not knowingly collect information from anyone under 18 through this site.

Other websites

Our pages link to services such as WhatsApp and Google Maps. Once you follow a link, that company’s own privacy policy applies.

Changes

If this policy changes, the new version is posted here with a new “last updated” date. Material changes affecting a live engagement are notified to the client directly.

Contact us

Privacy questions, or to exercise any right above: info@proqaways.com, +92 309 2908022, Office 202, 2nd Floor, Noor Estate, Shahrah e Faisal, Karachi, Pakistan.