Data Deletion Policy

Last updated: 22 September 2026

This policy explains how to have your personal information deleted from systems ProQAWays controls, and what happens when the data belongs to one of our clients rather than to us. It applies to anyone — you do not need to be a client, and there is no charge.

Which situation applies to you

• You contacted us directly — through the website form, email, phone, WhatsApp, or as a client contact. We control that information and can delete it ourselves.
• You are a customer, candidate or contact of one of our clients — we may have handled your details while delivering support, bookkeeping, back-office, development or marketing work for that business. That data belongs to them, not to us. We cannot delete it on our own initiative, but we will pass your request to them promptly and confirm to you that we have.
• Data reaching us through a connected platform — where we operate a social, advertising or messaging account on a client’s behalf (for example Meta, Google or WhatsApp Business), any data from that platform sits in the client’s account. Send the request to us and we will route it to the client and, where we are able, remove the records from the connected tools we manage for them.

How to ask

Send a request by any of these routes:

• Email info@proqaways.com with the subject “Data deletion request”.
• Post to ProQAWays, Office 202, 2nd Floor, Noor Estate, Shahrah e Faisal, Karachi, Pakistan.
• Phone or WhatsApp on +92 309 2908022 — we will ask you to confirm the request in writing so there is a record.
• The contact form, choosing “Something else” and writing “data deletion request” in the message.

Please include the name, email address or phone number the data would be filed under, roughly when you dealt with us, and the business involved if your request relates to one of our clients. The more precisely you identify the record, the faster we can act.

What happens next

• Within 2 working days we acknowledge your request.
• We verify it — usually by replying to the email address or number already on the record. We ask for identification only where the request is high-risk, and we never ask for a password.
• Within 30 days we complete the deletion and write to tell you what was deleted, or explain why something has to be kept and for how long.
• If the data belongs to a client, we forward the request to them within 5 working days and confirm to you that we have done so, including who is now handling it.

What we delete

Your enquiry and the correspondence it belongs to, your contact record in our systems, and any working copies our staff hold, including in shared drives and ticketing tools we control.

What we may have to keep

• Records needed for tax, accounting or company-law obligations — for example invoices and payment records for a paid engagement, which are kept for the period the law requires.
• Records needed to establish, exercise or defend a legal claim, for as long as that need lasts.
• A minimal suppression record — enough to remember that you asked not to be contacted, so the request is not undone by a later import.
• Backups. Deleted data can persist in routine backups until they are overwritten on our normal cycle, which completes within 90 days. Backups are not used to restore deleted records.

Where we keep something, we tell you what and why, and we stop using it for anything else.

Cancelling an engagement

If you are a client ending an engagement, deletion of the data we processed for you is handled as part of handover: we return or delete it on your written instruction, as set out in our Terms & Conditions. Ask for a deletion confirmation and we will give you one in writing.

If you are not satisfied

Reply to our response and ask for it to be reviewed by a manager. If your request concerned a client’s data and you are unhappy with their answer, that is a matter between you and them — we will tell you who they are so you can take it up directly.

Contact

ProQAWays, Office 202, 2nd Floor, Noor Estate, Shahrah e Faisal, Karachi, Pakistan · info@proqaways.com · +92 309 2908022. Related policies: Privacy Policy and Terms & Conditions.